Payment Policy for ViralHeaterFix

Effective Date: February 7, 2025

At ViralHeaterFix, we are committed to providing a seamless and secure payment experience for all of our customers. This Payment Policy explains the terms and conditions that govern how payments are processed for purchases made on our website. By making a purchase from ViralHeaterFix, you agree to the following terms. Please read this policy carefully to understand your rights and responsibilities related to payments.

1. Accepted Payment Methods

We offer a variety of secure payment methods for our customers. The payment methods accepted on our website include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.
  • PayPal: Customers can choose to pay through their PayPal account for a quick and secure transaction.
  • Apple Pay: For customers who prefer using their Apple devices, Apple Pay is available as a payment option.
  • Google Pay: Google Pay is also accepted for an efficient and secure checkout experience.

All payment methods are processed securely through our encrypted payment gateway to protect your personal and financial information.

2. Payment Process

Once you have selected your desired products and added them to your cart, the payment process is simple and straightforward. Here are the steps:

  • Step 1: Review your order in the cart. Ensure that all items and quantities are correct before proceeding to checkout.
  • Step 2: Choose your preferred payment method and enter your payment details (such as credit/debit card number or PayPal account information).
  • Step 3: If applicable, enter any discount codes or gift certificates before finalizing the payment.
  • Step 4: Review your order and payment details, and submit your payment.

After completing the transaction, you will receive an order confirmation email with the details of your purchase.

3. Order Confirmation and Payment Authorization

Once your payment is processed, you will receive a confirmation email from ViralHeaterFix with the details of your order, including a summary of the items purchased, shipping address, and estimated delivery time.

Please note that an order confirmation email does not constitute acceptance of the order. All orders are subject to payment authorization and availability of stock. ViralHeaterFix reserves the right to reject any order due to issues such as fraudulent activity or payment problems.

If for any reason there is an issue with your payment, such as a declined card or insufficient funds, we will contact you to resolve the matter before processing your order.

4. Security of Payments

ViralHeaterFix takes the security of your payment information seriously. All transactions are processed through secure, encrypted payment gateways to ensure that your personal and financial information is protected. We use the latest SSL (Secure Socket Layer) technology to safeguard sensitive data during the payment process.

In addition, our payment processor complies with the Payment Card Industry Data Security Standard (PCI DSS), which ensures the highest level of security when processing credit card transactions.

5. Billing Information

When making a purchase, you must provide accurate and up-to-date billing information, including your name, address, credit card number, and expiration date. Any inaccurate or incomplete billing information may result in delays or issues with your order.

In case of any changes to your billing information, such as a change in your credit card or billing address, please ensure that you update your details before completing your order.

6. Sales Tax

Sales tax will be applied to orders based on the shipping address and applicable local tax laws. The tax rate will be calculated at checkout, and you will see the final total, including taxes, before submitting your payment.

Please note that ViralHeaterFix is required to collect sales tax in states where we have a tax nexus. If you are located in one of these states, the sales tax will be automatically added to your order total.

7. Currency

All payments are processed in US Dollars (USD). If you are purchasing from a different country, your payment provider may charge you a currency conversion fee or process the transaction at the exchange rate in effect at the time of purchase.

ViralHeaterFix is not responsible for any additional fees or charges associated with currency conversion.

8. Payment for Pre-Orders and Backorders

If you place an order for a product that is on pre-order or backorder, we will charge your payment method at the time of purchase. However, if the product becomes unavailable or we are unable to fulfill the order, we will issue a full refund to your original payment method.

For pre-orders, the estimated shipping date will be provided on the product page. Please note that these dates are estimates and may be subject to change based on manufacturing or inventory availability.

9. Refunds and Cancellations

If you decide to cancel or return your order, the payment will be refunded to the original payment method in accordance with our Refund and Return Policy. Refunds are processed within a certain timeframe, and you will be notified when the refund is issued.

  • Refund Process: Once your return is processed and approved, we will issue a refund to the payment method used for the original purchase. Please note that depending on your payment provider, it may take several business days for the refund to appear on your account.
  • Partial Refunds: In the event that only part of your order is returned, you will receive a partial refund based on the value of the items returned.

10. Payment Disputes

If you notice any discrepancies or issues with a charge on your payment method, please contact us immediately at info@viralheaterfix.com. We will work with you to resolve the issue in a timely manner. If necessary, we may also assist in disputes with your payment provider.

We take any fraudulent activity or chargebacks seriously, and will take appropriate steps to resolve the matter. In case of a chargeback, we reserve the right to suspend or cancel your account.

11. Payment Terms for Bulk Orders or Business Accounts

For customers placing bulk orders or representing business accounts, payment terms may differ. In such cases, payment arrangements, including credit limits and invoicing options, will be discussed and agreed upon before the order is processed. Please contact us at info@viralheaterfix.com for more details on bulk orders and business account payment terms.

12. Contact Information

If you have any questions or concerns regarding our Payment Policy, please feel free to reach out to us. Our customer support team is available to assist you with any payment-related inquiries.

Contact Information:

Thank you for shopping with ViralHeaterFix. We appreciate your business and look forward to providing you with top-quality heating solutions!