Refund and Return Policy for ViralHeaterFix

Effective Date: February 7, 2025

At ViralHeaterFix, we are committed to providing our customers with high-quality heating products and a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a comprehensive Refund and Return Policy to ensure your peace of mind. Please read the following details regarding our return and refund process.

1. Returns and Exchanges

If for any reason you are not satisfied with your purchase, we are happy to accept returns or exchanges on most products, provided they meet the following conditions:

  • Return Period: You can return most items within 30 days from the date of purchase for a full refund or exchange.
  • Condition: The product must be unused, in its original condition, and in the original packaging.
  • Proof of Purchase: A receipt or order number is required to process a return or exchange.

2. Non-Returnable Items

Certain products are non-returnable or non-exchangeable, including:

  • Items that have been used or damaged after delivery.
  • Custom or personalized items.
  • Products marked as “Final Sale” or “Non-returnable” at the time of purchase.

If you are unsure whether an item qualifies for a return or exchange, please contact our customer service team before sending the product back.

3. How to Return a Product

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at info@viralheaterfix.com or call us at (917) 208-4154. Please provide your order number and a description of the item(s) you wish to return.
  2. Return Authorization: After receiving your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  3. Shipping the Return: Once you have the RMA number, carefully package the item(s) and ship them to the return address provided. You are responsible for the return shipping costs unless the return is due to a mistake on our part (such as a defective product or an incorrect order).
  4. Inspection and Refund Processing: After receiving and inspecting the returned item(s), we will issue a refund to your original payment method, excluding any applicable shipping fees.

4. Refunds

Once your return is processed, we will issue a refund to the original payment method. Please note:

  • Refund Timeframe: Refunds typically take 5-7 business days to appear on your account, depending on your payment provider.
  • Original Shipping Costs: Shipping costs are non-refundable unless the return is due to a product defect, shipping error, or other issues attributable to us.
  • Partial Refunds: If an item is returned in a condition that differs from its original state (e.g., used, damaged, or missing parts), we may issue a partial refund based on the condition of the returned item.

5. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately at info@viralheaterfix.com or call us at (917) 208-4154. We will:

  • Replace the item or offer a full refund depending on availability.
  • Cover the return shipping costs if the item is defective or damaged upon arrival.

Please provide photographic evidence of the defect or damage to help us process your claim quickly.

6. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same process as a return. Once the original product is returned, we will issue a refund, and you can place a new order for the desired product.

7. Special Cases

For special orders or customized products, please be aware that exchanges or returns may not be possible. Always check the product description and contact our customer support team for clarification before purchasing custom or non-returnable items.

8. Customer Support

Our customer service team is here to assist you throughout the return and refund process. If you have any questions, concerns, or need help with your return or exchange, please don’t hesitate to reach out.

Contact Information:

We are dedicated to ensuring your satisfaction with your ViralHeaterFix purchase. Thank you for choosing us for your heating needs, and we look forward to serving you again in the future!