Sales Policy for ViralHeaterFix

Effective Date: February 7, 2025

At ViralHeaterFix, we are committed to delivering high-quality heating solutions with exceptional customer service. This Sales Policy outlines the terms and conditions that apply to the purchase of products from our website. By placing an order with us, you agree to the following terms, which have been carefully crafted to ensure a smooth, secure, and transparent shopping experience.

1. Product Availability

We strive to ensure that all products listed on our website are in stock and available for immediate purchase. However, in some cases, certain items may be temporarily out of stock or unavailable. In such instances, we will notify you promptly and offer alternatives such as:

  • Backorder: If you would like to wait for the product to be restocked, we will provide an estimated shipping date.
  • Replacement Products: We may suggest similar products if your desired item is unavailable.

We reserve the right to limit the quantity of products available for purchase or to discontinue certain items.

2. Pricing and Payment

All prices listed on the ViralHeaterFix website are in US Dollars and are subject to change without prior notice. Prices include the cost of the products but do not include applicable shipping fees, taxes, or customs duties, which will be calculated at checkout.

  • Payment Methods: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment options. Your payment will be processed securely through our payment gateway.
  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. This does not constitute an acceptance of the order but serves as an acknowledgment that we have received it.

3. Order Processing and Shipment

  • Order Fulfillment: We aim to process and ship all orders within 1-3 business days. However, during high-demand periods, processing times may be slightly extended. You will be notified if there is any delay with your order.
  • Shipping Method: We offer several shipping options based on your location and the size of your order. Standard shipping is generally available, but expedited shipping options may also be selected at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery location. Shipping fees will be shown during the checkout process.

Please ensure that your shipping information is accurate, as we are not responsible for delays or incorrect shipments caused by incorrect or incomplete address details.

4. Sales Tax

Sales tax is applied to orders based on your shipping address and local tax laws. The tax rate will be calculated at checkout and added to the total price of your order. We are required to collect sales tax in states where we have a tax nexus.

5. Discounts and Promotions

From time to time, we may offer discounts, coupons, or promotional sales on our products. These offers may be time-sensitive and are subject to terms and conditions. Discounts and promotions cannot be applied retroactively to orders placed before the promotion was announced.

  • Coupon Codes: If you have a coupon code, enter it at checkout to receive the discount. Coupons are typically not valid in combination with other offers unless specified.
  • Promotional Sales: Certain sales may have specific terms such as limited quantities, exclusion of specific products, or limitations on the number of items purchased. Be sure to review the terms of each sale or promotion before completing your order.

6. Cancellations and Order Modifications

Once an order is placed, it is typically processed immediately to ensure timely fulfillment. However, if you need to cancel or modify your order, please contact us as soon as possible at info@viralheaterfix.com or call (917) 208-4154. We will do our best to accommodate changes, but once an order has been shipped, we are unable to make modifications or cancellations.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you’re not fully happy with your order, we offer a 30-day return and refund policy. For more information, please refer to our Refund and Return Policy.

8. Warranty

All products sold by ViralHeaterFix are covered by a manufacturer’s warranty, unless otherwise specified. The warranty covers defects in materials or workmanship under normal use. Please refer to the specific product’s warranty details at the time of purchase for more information.

  • Warranty Claims: If you believe your product is defective or damaged, please contact us at info@viralheaterfix.com or (917) 208-4154. We will guide you through the warranty claim process.

9. Privacy and Security

We take your privacy seriously. All personal information provided during the purchase process is handled in accordance with our Privacy Policy. We use industry-standard security measures to protect your personal and payment information, ensuring a secure transaction process.

  • Payment Security: Our website uses SSL encryption technology to secure sensitive information, including payment data.
  • Data Protection: We adhere to the strictest privacy standards to safeguard your personal information and ensure that it is not shared with unauthorized parties.

10. Limitation of Liability

While we strive to ensure that the information on our website is accurate, we do not guarantee the completeness, reliability, or availability of our products. In no event shall ViralHeaterFix be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

11. Contact Information

If you have any questions about our Sales Policy, please don’t hesitate to contact us:

Thank you for choosing ViralHeaterFix. We appreciate your business and look forward to serving your heating needs!